Account Deletion Guide

How to delete your account

Request deletion under Settings → Login & Security → Delete account in the app. If you cannot access the app, email help@oweav.com with your registration email or nickname. Identity verification may be required.

7-day grace period

Profile visibility stops immediately on a deletion request. Within 7 days, sign back in to the app and tap "Cancel deletion" to cancel the deletion. Once final deletion is completed after the grace period, recovery is not possible.

Information deleted

Final deletion removes the account, profile, photos, verification materials, location, contact comparison values, and service-use data linked to the account. Data retained under law or another retention basis is listed below.

Previously delivered messages, posts, and comments may remain as conversation or posting records. The former member’s profile information is hidden or shown as a deleted user.

Some information is retained for a period

Some information is retained on a limited basis for the periods necessary to comply with applicable law, resolve disputes, and prevent abuse.

• Contract, withdrawal, payment, and supply records: 5 years
• Consumer complaint and dispute resolution records: 3 years
• Safety records such as reports, blocks, and abuse: 3 years
• Service access logs: 3 months
• Anonymous identity-verification identifiers: for the period necessary to prevent duplicate or fraudulent re-registration

Information is destroyed without delay when its retention period ends.

If you have a subscription

Deleting your Dot. account may not automatically cancel an active subscription through the Apple App Store or Google Play.

To prevent further charges, cancel the subscription in the relevant app store separately from deleting your account.

Contact

For questions about account deletion or personal information, email us at the address below.

OWEAV Inc.

• Email: help@oweav.com